Effectively managing visitor requests and the day-to-day duties that come up for housekeeping, entrance workplace, engineering, and upkeep departments is essential in any resort or resort. A system that displays and tracks these duties and requests might help save time, cash, and assets whereas elevating visitor satisfaction.
Eleanor is happy to announce to launch of its Process & Visitor Request Module to streamline operations and improve communication amongst employees members, friends, and administration groups. By leveraging this add-on module throughout the Eleanor suite, hospitality professionals can optimise job project, monitoring, and completion, boosting their operations’ total effectivity and effectiveness.
One System
Current Eleanor customers can profit from the brand new module and supply entry to customers instantly from the prevailing dashboard. There is no such thing as a want for a separate utility or software program for managing duties and visitor requests – customers have a single login and might full the day-to-day necessities instantly from Eleanor.
A Centralised Process Administration System
The Process Module acts as a centralised hub, permitting completely different departments inside a resort to handle their respective duties successfully. Whether or not it’s the entrance workplace, housekeeping, or engineering and upkeep, every division can have separate setups, enabling immediate and correct job assignments primarily based on particular person necessities. Sub-departments may also be accommodated, additional enhancing specialisation and effectivity in dealing with particular duties, corresponding to electrical, plumbing, or carpentry.
Notifications on job creation are despatched to the related staff members, with escalation limits and parameters in a position to be set to make sure the well timed execution of the duties.
A strong reporting characteristic is bundled into the module to permit administration to maintain observe of efficiency and be sure that response and execution instances are inside your KPIs.
Elevate your visitor expertise with Visitor Requests
Frequent visitor requests are an effective way to assist streamline operations and scale back the variety of staff members required to execute easy requests out of your friends. Whether or not or not it’s refilling a mini-bar, requesting extra towels, or asking for laundry to be collected, Eleanor’s Visitor Request characteristic permits these widespread duties to be initiated instantly from the resort’s cell utility.
Requests are customisable, with the initiation of a request routinely making a job for the suitable division, integrating seamlessly with the Duties Module.
Visitors are routinely up to date with the progress of their requests as updates are utilized by the staff finishing the duty. This straightforward however vital characteristic is already proving invaluable to the move of knowledge to friends.
Integration with In-Keep Surveys
The Process & Visitor Request module integrates effortlessly with Eleanor’s In Keep Survey module, permitting duties to be created from particular person survey suggestions. This ensures {that a} full overview of any service restoration associated to In Keep Surveys is clear, easy to maintain observe of, and measurable.
The Process Module in Eleanor empowers hospitality professionals to handle duties successfully, streamline operations, and improve visitor satisfaction. With its user-friendly interface, seamless job project and monitoring, real-time updates, and integration with the cell resort utility, the module extends the core capabilities of the Eleanor platform, providing much more operational instruments inside one single system. By embracing this modern answer, resorts and resorts can elevate their operations, enhance collaboration amongst employees members, and finally elevate their visitor expertise.
Eleanor, was based in 2018 and headquartered in the UK. Created from over 15 years of hands-on experience, Eleanor permits resorts to ship constant, superior service ranges to friends throughout all journey levels. Eleanor additionally helps unlock operational efficiencies, enhance incremental income, and improve the resort’s repute.
The perfect Concierge Software program Runner-Up on the Resort Tech Awards 2023 for the second yr, reviewed as a most popular and dependable resort software program product by the worldwide hotelier group.
