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Maximizing Textual Gross sales & Service Alternatives

Complimentary Registration Sponsored by Journey Outlook, Higher Expertise, and Monitor Hospitality Software program

Kennedy Coaching Community Inc. (KTN) introduced at present the subject for Doug Kennedy’s subsequent coaching webcast: Maximizing Textual Gross sales & Service, which can prepare your workforce on utilizing customized, persuasive writing for chat, e mail, and in-app messages. This webcast is scheduled for Friday, Might 12 from Midday – 12:40pm. REGISTER HERE

In line with Doug, “The truth is that the majority reservations places of work have turn into ‘contact facilities,’ as a result of most brokers are spending as a lot time typing than speaking today.”

This KTN coaching webcast will assist your workforce safe extra bookings by means of customized textual message exchanges, akin to when fielding inbound e mail inquiries, speaking by way of chat, and responding to in-app platform messaging (on Expedia, AirBnB, VRBO, Reserving). The webcast additionally trains your workforce on the right way to ship customized follow-up emails to callers who’re however not but able to guide.

“Lots of at present’s direct reserving leads arrive as inbound textual messages, disguised as ‘fast questions’ a few characteristic, amenity or lodging sort,” says Kennedy. “Personalised responses will all the time stand out, constructing confidence and inspiring the sender to guide with you vs. the numerous others listed of their search outcomes.”

Kennedy’s webcast can even encourage reservations brokers to ship customized follow-ups. “Though it’s good to have, you don’t want a complicated reservations CRM to make use of proactive follow-up as a direct reserving instrument. It begins with coaching your brokers to easily say, “Let me ship you our direct contact data so we will help you in finalizing plans when you’re prepared…”

Doug’s month-to-month sequence of stay webcast coaching occasions deal with subjects associated to hospitality excellence, reservations, and resort group/occasion gross sales. In creating this sequence, Doug is drawing on content material from his on-site coaching applications and convention keynote displays, whereas additionally that includes the most recent coaching techniques from his month-to-month lodging trade coaching articles.

Those that register however can’t attend will obtain a hyperlink to view the recordings. The target market is anybody who’s inquisitive about upskilling themselves or others, and the subject areas are broad sufficient to be related for all sectors of the lodging trade.

“We’re grateful to the generosity of our sponsors who’ve allowed us to supply complimentary admission,” mentioned Kennedy. “It takes numerous time to design, promote, and ship these occasions, and so we’d usually cost a minimum of $99 registration per individual, however this sequence is now fully free to all.”

Sponsors embrace: Journey Outlook, the one KTN Licensed name heart, Higher Expertise, a subscription-based expertise acquisition firm serving the lodging sector, and Monitor Hospitality Software program, a TravelNet Answer, whose merchandise embrace a PMS and CRM.

Complimentary registration will be accessed at www.KTNwebcast.com Listed below are extra subjects and dates scheduled to this point.

Hospitality Coaching: Bringing Out The Greatest In Others, Brings Out The Greatest In Ourselves

Monday, June 12 (Midday EDT)


Most friends don’t begin their journey day with the intention to complain, whine, and create battle. Nonetheless, when their lofty expectations for the right trip or enterprise journey meet with the truth of at present’s worrying journey experiences, we regularly encounter the worst aspect of the nicest personalities. There are two decisions: be reactive and deal with others the way in which they’re treating you or flip their vibe. This webcast covers:

  • How bringing out one of the best in others makes work extra rewarding and enjoyable.
  • Hospitality begins within the coronary heart of the home.
  • Creating constructive first impressions that set the tone for visitor experiences.
  • Nurturing empathy by higher understanding friends’ journey intentions.
  • Powering up your positivity.
  • You gotta be right here 40 hours every week anyway; why not make one of the best of it?

How Resort Salespeople Can Proactively Generate Extra Income

Friday, July 14 (Midday EDT)


Though most inns are experiencing a rebound, this webcast is for sensible gross sales leaders who’re all the time trying to generate extra income. Nowadays on the click on of some buttons, one purchaser can ship an RFP to a dozen or extra properties. Consequently, resort salespeople really feel spammed by inbound leads, whereas patrons really feel spammed by generic proposals. Throughout this webcast, Doug will handle present challenges that resort salespeople face, together with sensible gross sales habits to beat them to seize extra enterprise.

  • How bringing out one of the best in others makes work extra rewarding and enjoyable.
  • Establishing new gross sales habitudes for this new gross sales habitat.
  • You “love” your gross sales CRM, proper? 😊 Tips on how to get it to do the three most essential issues a salesman wants it to do.
  • Tips on how to handle the flood of inbound RFPs brought on by the digitalization of the resort gross sales course of.
  • Placing the individuals components again into the guts of gross sales processes.
  • Utilizing a tech-for-touch method to higher join with callers.
  • Proactive prospecting: analysis earlier than you attain out.

Reservations Gross sales: Bear in mind, Ring-Ring Means Cha-Ching!

Friday, August 18 (Midday EDT)


Good income and advertising leaders know that regardless of the longstanding rumors of its demise, the voice reservations (distribution) channel is alive and thriving. Vacation spot-type resorts, luxurious properties, trip rental businesses, and boutique inns all know this. Nonetheless, even at branded, select-service inns, the entrance desk affiliate will let you know there are many individuals who wish to communicate with somebody onsite. What’s extra, at present’s reservation lead is usually disguised as “Hello, I’m buying on-line, and I simply have a fast query about…” On the opposite aspect of the motion, at present’s reservations (and entrance desk) workers are sometimes slowed down doing admin-type work, akin to checking on-line bookings, getting into rooming lists, answering in-app messages (in OTA’s), or researching fee points. All too usually, these incoming calls may really feel like interruptions. On this webcast, Doug covers:

  • Telephone calls are alternatives, not interruptions.
  • The 4 the reason why at present’s pre-informed friends nonetheless name earlier than reserving on-line.
  • Key questions for beginning conversations with internet buyers who’ve referred to as so we will finish the dialog with a affirmation quantity. (Versus dropping the sale to an OTA or one other firm.)
  • Utilizing a storytelling promoting method to promote the expertise and never simply lease beds.
  • Securing the sale: main and secondary closing methods.

For extra particulars, contact KTN at [email protected] or by telephone (01) 954.533.9130 www.kennedytrainingnetwork.com

Doug Kennedy
Kennedy Coaching Community (KTN)

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