Complimentary Registration Sponsored By Journey Outlook, Higher Expertise, and Monitor Hospitality Software program
Kennedy Coaching Community Inc. (KTN) introduced immediately the subject for Doug Kennedy’s subsequent coaching webcast, which this month includes a hospitality theme: Bringing Out The Finest In Our Visitors Brings Out The Finest In Ourselves, scheduled for Monday, June 12 from Midday – 12:40pm. REGISTER HERE
In response to Doug, “Most company don’t begin their day with the intention to complain, whine, and create battle. Nonetheless, the challenges alongside the way in which can carry out the worst facet of even the nicest personalities.”
This KTN coaching webcast will assist your group understand that when lofty expectations for the right trip or enterprise journey meet the fact of immediately’s disturbing journey experiences, company usually look like cranky, rude, impolite, or downright imply. Throughout these encounters, we within the hospitality trade have two selections: be reactive and deal with others the way in which they’re treating us or do all we are able to to “flip their vibe!”
This webcast additionally covers:
- Nurturing empathy by higher understanding company’ journey intentions.
- How bringing out one of the best in others makes work extra rewarding and enjoyable.
- Hospitality begins within the coronary heart of the home.
- Creating optimistic first impressions that set the tone for visitor experiences.
- Powering up your positivity.
Doug’s month-to-month collection of reside webcast coaching occasions give attention to matters associated to hospitality excellence, reservations, and lodge group/occasion gross sales. In creating this collection, Doug is drawing on content material from his on-site coaching applications and convention keynote shows, whereas additionally that includes the newest coaching ways from his month-to-month lodging trade coaching articles.
Those that register however can’t attend will obtain a hyperlink to view the recordings. The audience is anybody who’s keen on upskilling themselves or others, and the subject areas are broad sufficient to be related for all sectors of the lodging trade.
“We’re grateful to the generosity of our sponsors who’ve allowed us to supply complimentary admission,” stated Kennedy. “It takes a whole lot of time to design, promote, and ship these occasions, and so we might usually cost at the very least $99 registration per individual, however this collection is now utterly free to all.”
Sponsors embrace: Journey Outlook, the one KTN Licensed name heart, Higher Expertise, a subscription-based expertise acquisition firm serving the lodging sector, and Monitor Hospitality Software program, a TravelNet Resolution, whose merchandise embrace a PMS and CRM.
Complimentary registration could be accessed at www.KTNwebcast.com Listed here are extra matters and dates scheduled to this point.
How Lodge Salespeople Can Proactively Generate Extra Income
Friday, July 14 (Midday EDT)
Though most resorts are experiencing a rebound, this webcast is for sensible gross sales leaders who’re at all times trying to generate extra income. Nowadays on the click on of some buttons, one purchaser can ship an RFP to a dozen or extra properties. Because of this, lodge salespeople really feel spammed by inbound leads, whereas patrons really feel spammed by generic proposals. Throughout this webcast, Doug will tackle present challenges that lodge salespeople face, together with sensible gross sales habits to beat them to seize extra enterprise.
- How bringing out one of the best in others makes work extra rewarding and enjoyable.
- Establishing new gross sales habitudes for this new gross sales habitat.
- You “love” your gross sales CRM, proper? 😊 Find out how to get it to do the three most necessary issues a salesman wants it to do.
- Find out how to handle the flood of inbound RFPs brought on by the digitalization of the lodge gross sales course of.
- Placing the individuals components again into the guts of gross sales processes.
- Utilizing a tech-for-touch method to higher join with callers.
- Proactive prospecting: analysis earlier than you attain out.
Reservations Gross sales: Keep in mind, Ring-Ring Means Cha-Ching!
Friday, August 18 (Midday EDT)
Good income and advertising leaders know that regardless of the longstanding rumors of its demise, the voice reservations (distribution) channel is alive and thriving. Vacation spot-type resorts, luxurious properties, trip rental companies, and boutique resorts all know this. Nonetheless, even at branded, select-service resorts, the entrance desk affiliate will let you know there are many individuals who wish to communicate with somebody onsite. What’s extra, immediately’s reservation lead is usually disguised as “Hello, I’m purchasing on-line, and I simply have a fast query about…” On the opposite facet of the motion, immediately’s reservations (and entrance desk) workers are sometimes slowed down doing admin-type work, comparable to checking on-line bookings, coming into rooming lists, answering in-app messages (in OTA’s), or researching cost points. All too usually, these incoming calls may really feel like interruptions. On this webcast, Doug covers:
- Cellphone calls are alternatives, not interruptions.
- The 4 explanation why immediately’s pre-informed company nonetheless name earlier than reserving on-line.
- Key questions for beginning conversations with internet buyers who’ve known as so we are able to finish the dialog with a affirmation quantity. (Versus dropping the sale to an OTA or one other firm.)
- Utilizing a storytelling promoting method to promote the expertise and never simply lease beds.
- Securing the sale: major and secondary closing methods.
Practice Your Workforce To Use The Language of Hospitality
Monday, September 11 (Midday EDT)
Definitely, the supposed service “type” is a bit totally different in keeping with every lodge’s classification. For instance, “life-style” and a few “boutique” resorts is perhaps striving for a extra genuine, real, and maybe even “hip” or “edgy” visitor expertise, whereas ultra-luxury resorts may attain for a extra conventional, formalized visitor communications type. It doesn’t matter what your model’s requirements are, changing these frequent phrases with phrases that higher convey the spirit of hospitality will assist create optimistic emotional reactions, enhance visitor satisfaction, and encourage optimistic on-line evaluations. On this webcast, Doug will assessment generally heard phrases together with higher, extra heartfelt options. Just a few of the numerous examples embrace changing:
- Checking in?
- Only one?
- I’ll must test on that for you.
- No drawback.
- All we’ve got left is…
- Find out how to say “no, we are able to’t” in a extra optimistic means.
- Presenting price fences in a means that minimizes objections.
For extra particulars, contact KTN at [email protected] or by telephone (01) 954.533.9130 www.kennedytrainingnetwork.com
About Kennedy Coaching Community Inc.
KTN is the lodging and hospitality trade’s finest supply for lodge coaching applications and supportive companies in matter areas of lodge gross sales, catering/occasion gross sales, lodge reservations gross sales, and hospitality & visitor service excellence. KTN President Doug Kennedy has been a fixture on the lodging and tourism convention talking circuit for many years. Hoteliers worldwide learn his month-to-month lodge, tourism and hospitality trade gross sales coaching articles on this publication and elsewhere. Go to www.kennedytrainingnetwork.com or name (01) 954-533-9130.
