Apex Lodge Group’s youngest lodge, Apex Metropolis of Tub turns 5 this August. The launch of the lodge again in 2017 was a milestone because it turned the one one of many inns to open outdoors of Scotland and London and it’s the one one of many group’s buildings that was constructed from scratch. To mark the birthday, we spoke to Normal Supervisor, Michael Musgrave about his expertise in hospitality and on the lodge.
What made you wish to work within the hospitality business?
I began working in inns after I was 16-years-old again in Northern Eire. I loved assembly new individuals and it becoming into one thing that suited my character. I didn’t know what I wished to do after my GCSEs and so I flitted about for a yr earlier than I noticed a Nationwide Diploma being marketed in Hospitality and knew instantly, that was for me. The theoretical and sensible parts blended made sense and I selected to comply with this profession path, by to my BA Hons Diploma in Hospitality Administration.
I then joined a Graduate Scheme, fast-tracked by the business, and have become a Normal Supervisor on the age of 29 in London. The chance to journey and discover many cities, was one more reason I wished to work to hospitality and my profession has noticed me work in Austria, USA, Belfast, Dublin, Southampton, London, Edinburgh and now Tub.
How did you and the staff navigate the Covid 19 pandemic and what modifications have you ever seen to tourism since?
The pandemic was an unusually unusual time for all in hospitality. There have been so many questions on the time. We didn’t understand how lengthy was the lockdown going to be for, wouldn’t it be 4 weeks or for much longer? As a staff we stayed in contact as a lot as we may.
Apex Resorts benefited from the usage of the Furlough scheme. As a enterprise, we stayed linked by the introduction of Engage4 app, the place everybody throughout the group posted images and snapshots of what they have been as much as.
Lots of dwelling baking was showcased, and we additionally arrange a weekly quiz night to interact everybody throughout all of the inns, laundry, and head workplace. Because the return from the pandemic, town of Tub proved a very fashionable vacation spot. As a lodge we had a powerful efficiency, assisted by journey restrictions and the booming UK staycation market. Because the journey restrictions have been lifted, now we have seen the demand taper off within the Southwest and proceed to stay aggressive available in the market.
What’s been your proudest second since working at Metropolis of Tub?
Since working on the Apex Metropolis of Tub, there have been many proud moments. I do love studying constructive critiques and getting electronic mail communications instantly from visitors who want to commend members of the staff.
Our Greatest Corporations survey in 2021 did see Tub acquire a 1* ranking for staff engagement and this was an enormous achievement. Acquiring a Silver award to Inexperienced Tourism earlier in 2022 was additionally an ideal achievement right down to the work and dedication of the Inexperienced Staff right here in Tub.
The Inexperienced Committee has been established for some time – how is the Inexperienced Roof Mission going and what has been visitor’s response to this?
The Inexperienced Committee was initially arrange in 2020 and between the three Covid-19 lockdowns, we lastly managed to get a run at specializing in the inexperienced initiatives throughout the lodge. There have been many fast wins in all departments and centrally with the help of some initiatives in place with Head Workplace. Our Inexperienced Roof has been a mission arrange by certainly one of our colleagues who was endeavor a research on bio-diversity of our roof house. It’s a mission that visitors don’t see, nevertheless has opened up alternatives for different organisations who wish to examine the potential use for Beehives or helping with Inexperienced Programmes within the metropolis.
What makes you content in your job?
Apex Metropolis of Tub is an incredible lodge within the centre of the Tub. The footprint of the lodge with the health and wellness amenities does set us aside from lots of our opponents. What makes me happiest although is the staff of people that work right here. The real smiles we see daily are from ardour and desirous to be right here. It does take time to get nice individuals to make a staff and I imagine after making an attempt to rebuild from the pandemic and results of Brexit, we’re seeing the fruits start to blossom.
Strolling round with a smile, greeting our visitors and staff is vastly essential to me and one piece of recommendation I’ve discovered from ‘Stephen Covey 7 Habits of Extremely Efficient Folks’, is ‘carry your climate’ so should you begin the day with a smile and nice perspective, the remaining will comply with!
Right here’s to a different nice 5 years in Tub!
About Apex Resorts
Apex Resorts is among the UK’s main operators of latest metropolis centre inns. The corporate at present operates three inns in London, 4 in Edinburgh and one in Dundee. Customer support is the first focus for all members of the Apex Lodge staff. The corporate has a status for offering a ‘pleasant face’ to all visitors and goals to offer constructive alternatives for interplay with employees at each property. Based mostly in Edinburgh, Apex Resorts is a small household owned Scottish firm, working with a mission to offer stylish and classy vacation spot properties in key markets throughout the UK. Administration has adopted a philosophy of managed, dynamic development, with numerous key cities at present underneath overview for potential enlargement. Go to apexhotels.co.uk.
